Frequently Asked Questions

Delivery Information

We currently ship throughout Australia only. Please send an enquiry if you are elsewhere and would like to place an order.

We endeavour to ship your orders in 3-5 business days. During busy periods or sales, shipping may take longer.

Please get in touch if you require your order by a certain date.

Shipping costs:

$12 small flat rate shipping

$15 large flat rate shipping

Free shipping over $150.

Daws & Em are not responsible for any delays caused by Australia Post or any items that become lost in the mail.

It is the customer's responsibility to ensure the address supplied is correct. If your order is shipped to an incorrect address and returned to us, a second shipping fee will be incurred by the customer.

Terms & Conditions

Daws & Em do not offer refunds or cancellations for change of mind.

We inspect each item individually. If we miss any faults, please contact us and we will do our best to rectify the situation. We can cannot accept faults more than 5 days post delivery, so please contact us ASAP. We offer store credit or exchange for faulty items.

We aim to ship your order within 3-5 business days. If you need your order by a certain time, please get in touch ASAP so we can provide advice on expected delivery times.

Daws & Em are not responsible for any delays or lost items with Australia Post.

Bento Boxes

Our bento boxes are made from food grade, BPA free silicone.

The 3 compartment bento is smooth on the base of the lid. The 5 compartment bento has a moulded lid, to ensure there is no mixing between compartments. Please check the photos on the item listings if you're unsure.

All bentos are:

Microwave safe
Refrigerator safe
Freezer safe

Approximate dimensions:

3 compartment

Length 18.5cm
Width 13.8cm
Height 6.5cm
920ml capacity

5 compartment

Length 21cm
Width 15.5cm
Height 6cm
Capacity 1280ml

Description of our colours:

We have chosen 5 beautiful colours for your little ones.

Pink is a bright, vibrant, you won't miss it pink!

Lilac is a bright, not dull, light purple and very pretty.

Sage is a more neutral choice, unisex, on trend; a true sage green.

Mustard is a bright, deep mustard, unisex and matches with everything.

Blue is a very bright, almost teal, vibrant blue.


Suggested uses:

3 compartment: perfect for morning tea snacks for Mum and Dad, snacks for the park or play dates. Two make a great combo for recess and lunch, especially for kids with big appetites.

5 compartment: ideal for kinder and school, and full days out, at the beach or zoo! They are durable and go anywhere!

Can we help?

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